PCX Provides Superior Customer Service
I had a difficult time setting up access to our company server and e-mail accounts on my laptop, iPhone, and iPad. PCX was able to quickly solve my problems which dramatically reduced my downtime. Based on my experience in the past in other companies with IT departments in house or remotely I would have expected days of being disconnected while the problem was solved. They were professional, polite, thorough, and just nice (a rare commodity so easily overlooked these days). It was a great experience and a shining example of, what I am constantly trying to get the representatives I have the good fortune to manage and lead to provide; SUPERIOR CUSTOMER SERVICE. My organization is currently reviewing its options to expand our IT capabilities and sources for such. I can assure you that my input has been influenced by my encounter with PCX and specifically Sean. As managers and directors we often forget the fact that, we as an organization are successful, our corporate image, and that client loyalty, is the results of the efforts of the people that do the work every day and directly interact with our clients.