Customer Service

How to maintain customer service during downtime

Some downtime is planned, while other outages may be due to technical failure. It’s more important than ever to maintain good customer service during downtime. Failure to do so may result in decreased profits or damage to your brand. No one wants a bad reputation!
3-2-1 Data Backup

Why 3-2-1 data backup is important for your SMB

Data loss can be catastrophic. It can lead to lost profits, a decrease in employee productivity, and damage to your business reputation. Understand why the 3-2-1 data backup rule is important by learning about the five most common types of data loss. Follow this rule to protect your SMB.
User Access

Why and how to lock down user access

Data breaches are on the rise across the business world. Are you at risk of a loss that can put you out of business? Make sure you're following good user access controls to protect your data, reduce your risks, and get your employees to buy into security.
Stopped Data Loss

5 things your employees need to know to stop data loss

Data loss is always a hard thing for companies to deal with. Luckily it is very easy to prevent. Some solutions are as simple as using surge protectors, keeping antivirus and other security software updated, and educating employees about security risks.

The biggest cybersecurity threats of 2018 (and how to stop them)

SMBs face plenty of cybersecurity threats. It's essential to to know the challenges of keeping your company safe. While there are several ways cyberattacks can threaten your small business, and steps you can take to stop them. Get the scoop on what you can do to protect your business.
Password Security

The 4 things you need for password security

Many cyberattacks are only successful because companies fail to encourage employees to create, store and manage passwords the right way. SMB owners would be wise to close the password security gap. Here are 4 steps that all employees should follow to ensure they are maximizing their password security.

Cloud storage wars: Dropbox vs. Google Drive vs. OneDrive

We’ve covered the most popular three consumer options below. If you’re looking for something for your personal use or even for a small business, each of these is a viable option. If you’re looking for something a little more robust, we suggest talking to your IT support provider.

6 of our favorite Chrome extensions

Well-designed Chrome extensions make your browsing experience better. We’re talking optimal functionality and performance. In fact, many feature user-friendly interfaces with robust customization options. Here are some of the extensions that work particularly well on the job.
Business Router

The worst possible business router setup

When setting up your business router, it's essential to avoid several crucial mistakes. These include overloading your router, not making security a priority, and using poorly located access points. It's also important not to use a default channel or underestimate the costs.
Business Laptop

5 things a business laptop must have

When searching for a business laptop, there are so many options that your head might spin. Choices for screen resolution, ports and batteries can be confusing. Just follow these tips to learn about features your new business laptop absolutely must have.