IT Support

6 Things That Make for the Absolute Best IT Support

The movie Hidden Figures chronicles the powerful story of the team of female mathematicians who helped NASA’s first astronauts complete their missions safely. Without them, men like Neil Armstrong, Alan Shepard and John Glenn couldn’t have done their jobs.

The film serves as a powerful reminder of the fact that success includes all kinds of contributions. Sometimes the people “behind the scenes” play a pivotal role. Without the right support, we would have never made it to the Moon.

The support you need.

Running a business is no small thing. It may not be quite as complex as going into space, but there are days when it feels close. Even if your company is small, you can’t do what you do without the right kind of help.

That’s especially true when it comes to IT support.

IT support is essential because technology is essential. It’s unthinkable to do business in today’s world without the tech tools we’ve come to rely on. When those tools fail, you need someone who can help you get back online fast.

That’s where IT support comes into play. It may not be the most exciting aspect of running a business, but it’s certainly one of the most critical.

As you consider finding an IT support partner for your company, there are six things you should keep an eye out for.

1. The know-how.

It seems obvious, right? And yet, you really shouldn’t assume a potential IT support partner has the skills and experience your business needs.

As you begin conversations, be sure to ask about specific issues and pain points you’ve experienced. Ask how long the IT support company has been in business. Ask about their level of expertise. Ask if they’ve worked with other companies in your field.

Before conversations get too far along, make sure the provider you’re talking to has the know-how to provide the support you’re looking for.

2. Around-the-clock attention.

Technology doesn’t pay a lot of attention to banking hours. Servers can crash in the middle of the night. Critical solutions can go offline over the weekend. If you’re working under a tight deadline after hours and something misfires, you need IT support you can call on right then.

But you don’t just want 24/7 support. You want 24/7 monitoring, too. It’s infinitely better to catch problems before they interfere with your operations. Around-the-clock monitoring makes that possible.

3. Quick response times.

Even if an IT support provider is “available” at all hours, that doesn’t mean they’ll jump at the chance to help. When your network is down, you need someone who will address the issue as quickly as possible. Waiting costs too much time and too much money.

Find out what potential response times look like. Check out customer testimonials. Make sure this provider is going to make your IT support a priority.

4. A student mentality.

Technology is always changing. What’s groundbreaking today will be outdated tomorrow. You need an IT support specialist who keeps up with current trends and stays on top of the latest innovations.

If your IT support provider isn’t serious about staying in the loop as things evolve, it may be time to find someone else.

5. Business acumen.

IT support is essential to your business, but it’s not the core of your business. Said another way, you’re not running a company just so you can use technology. You’re running a company to follow your passion . . . and make a profit.

You need IT support that understands the business implications of your network setup. It’s not enough to keep your network online. You need solid ROI, too.

6. Sincere investment.

Finally, look for an IT support partner who is genuinely invested in the process. There are plenty of IT professionals out there who just go through the motions. Frankly, your business deserves better.

When IT support pros are enthusiastic about their work and excited to help you achieve success, you’ll have an entirely different experience. And entirely different results.

IT Support with PCX Technologies

At PCX Technologies, we love what we do. We’re good at it, dedicated to it, and we enjoy it. Perhaps that’s why our IT support is among the best around.

If you’re currently looking for an IT support partner, it’s worth your time to give us a call. We’ll be happy to go over the kinds of services we offer and determine if we’d be a good fit for your company.