Brief Company Description
PCX Technologies, Inc. is a premier Arlington-based IT solution provider specializing in managed computer support, networking and outsourced IT solutions for small to mid-size organizations in the DFW area.

Job summary
PCX has an immediate opening for a Level 1 - Remote Support Technician. This is a full-time, entry level position with competitive salary and benefits. The Remote Support Specialist is responsible for handling first level support of technical service requests to include: workstations, servers, printers, networks, and vendor specific hardware and software.

Job responsibilities:
• IT support relating to technical issues involving Microsoft’s core business applications and operating systems
• Support of disaster recovery solutions
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Basic remote access solution implementation and support: VPN, Terminal Services, etc.
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• Enter all service tickets, (time) and expenses into ConnectWise
• System documentation maintenance and review
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Minimum requirements
• 1+ years of experience providing telephone and remote technical support troubleshooting hardware and software including: PC’s, laptops, servers, printers and LAN/WAN
• Experience with the Microsoft family of software solutions including Windows XP, Vista, Windows 7 and Server OS’s as well as the Office Suite line of applications
• At least 6 months of experience handling concurrent or multiple tasks efficiently
• MCP or equivalent certification; if no certification at the time of hire, the certification must be obtained within the first 90 days of employment
• Advanced understanding of operating systems, business applications, printing systems, and network systems
• Strong oral and written communication skills
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment
• Some light lifting of PC and Server equipment
• Must have reliable transportation available during working hours
• Must be able to pass a criminal background check

Education
• High school diploma and at least two years of college preferred
• Must be able to work a flexible schedule during normal business hours (M-F, 7-6) and be available for rotating on-call time off hours
• Microsoft MCP or MCSE (or equivalent)
• Professional level certifications with top tier vendors as appropriate.

Compensation

Compensation will be determined based on the qualifications of the candidate. Salary histories and references are required. Benefits include health insurance and 401(k) plan, paid company holidays, and personal paid time off and a fun work environment.